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FAQ

HOW SHOULD I BUY ON BUYJAPANCD.COM?
1.If you are looking for a item, just input the item name or artist name in the "search" form on the web pages, and click the button or press enter, then all related items will show there.
You could also use "advanced search", to limit the price, category, and listing period.
If you are interested in lots of items, just click "all products" button lying in the left side of the page.
2.When you find the items you are interested, click the "buy now" or "add to cart" button.
3.You could repeat step 2 and add more items into your shopping cart.
4.When you are finished and want to check out, please click "checkout" button, then you will see two option:

Checkout Without An Account
or
Log in.

If you don't want to register, just use "Checkout Without An Account", then you only need to input some basic shipping and contact infomation and click "continue" button to finish the paypal payment.
THEN THE PURCHASE IS COMPLETE.

If you want to get promo news including discount coupon/gift certificate, please register on our site.

WHAT'S THE SHIPPING COST?

We ship to any country and the shipping charge is the same.
A normal single CD is 100g, the shipping charge is $3 for each 100g. For a boxset please check the item weight. And when you are going to checkout, the shipping cost will show below the order detail.

WHO'S THE CARRIER?
The shipping is standard registered airmail, it's shipped and delivered by the national post office. For example, USPS in USA, Deutsche Post in Germany, Royal Mail in UK, La Poste in France, etc.

WILL THE ITEM BE DAMAGED DURING THE SHIP?
The items will be wrapping in bubble and then packed in a strong cardboard box to avoid any damage during the transportation, so don't worry for the package.

HOW LONG I WILL WAIT FOR MY ITEMS?
The normal delivery time is 2-4 weeks. 80% package will arrive in 18 days. But for some countries like Brazil, Italy, it will be a little slow. 98% parcels will arrive in one month.

COULD THE PARCEL BE TRACKED?
You could contact us for your tracking number. Most of the national post provide online tracking on their website. We can help you tracking your parcel if you contact us.

HOW SHOULD I DO IF THE ITEM DOESN'T ARRIVE?
If your item couldn't be delivered in a period, we will fully refund you.

CAN I RETURN THE ITEMS?
If you are not satisfied with the item, we accept item return and will refund your money.

WHAT'S THE SHIPPING COST IF I WANT WHOLESALE?
If you buy bulk items, please contact with us for a reduced price.

OTHER QUESTION
Please click LIVE SUPPORT to chat with us ASAP! If the status is offline, you can also left your email and question, we will write back to you in 8 hours.


or email to us: buyjapancd@hotmail.com
or use msn: buyjapancd@hotmail.com